Effective Date: 31 October 2026
Last Updated: 31 October 2026

1. Introduction

Welcome to MEDBIZ, operated by our clients or DISTRIBUTORS

Our application is designed to provide a convenient online medicine ordering platform for registered pharmacy retailers and medical stores.

This Privacy Policy explains how we collect, use, store, process, and protect your personal and business information when you use our Android application and related services.

By accessing or using our application, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Retailer Registration Information

  • Retailer or pharmacy name.
  • Owner’s or authorized person’s name.
  • Mobile number.
  • Email address.
  • Pharmacy address and delivery address.
  • Drug License Number.
  • GST Number.
  • Username and password.

B. Order and Transaction Information

  • Medicines and products ordered.
  • Product quantities.
  • Order date and time.
  • Product prices and discounts.
  • Order history and status.

C. Device and Technical Information

  • Android device model.
  • Operating system version.
  • Application version.
  • IP address and technical logs.
  • Crash reports and diagnostic information.

D. Camera and Gallery Information (If Applicable)

We use the medicine image search feature, the application may request access to your device camera or photo gallery.

Images may be processed to extract medicine names, compositions, salts, or ingredients to find matching products in our catalogue.

Images will not be used for unrelated purposes without your consent.

3. How We Use Your Information

We use collected information for the following purposes:

  • Creating and managing retailer accounts.
  • Verifying pharmacy and retailer credentials.
  • Providing secure login and authentication.
  • Displaying medicine catalogues, stock availability, and pricing.
  • Processing and managing medicine orders.
  • Sharing order details with the distributor.
  • Generating order summaries.
  • Managing delivery and order fulfilment.
  • Maintaining retailer transaction and order history.
  • Providing customer support.
  • Sending important order notifications and updates.
  • Improving application performance and security.
  • Preventing unauthorized access, fraud, and misuse.
  • Meeting applicable legal and regulatory requirements.

4. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with:

  • Distributor Administration: To verify retailer accounts, process orders, manage stock, and fulfil deliveries.
  • Delivery Partners: To deliver confirmed orders, where applicable.
  • Technology Service Providers: Hosting, database, authentication, notifications, and application maintenance providers.
  • Government and Regulatory Authorities: Where disclosure is required by applicable law or a valid legal request.

We share only the information reasonably necessary for the relevant purpose.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

  • Secure authentication.
  • Encrypted communication using HTTPS.
  • Access controls for distributor administrators.
  • Secure database storage.
  • Regular security monitoring and backups.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal and business information only for as long as necessary to provide our services and fulfil legitimate business, contractual, accounting, and legal requirements.

Order records, orders, and transaction details may be retained for the periods required under applicable laws.

When information is no longer required, we will delete or anonymize it, subject to applicable legal retention obligations.

7. Account Deletion

Retailers may request deletion of their application accounts by contacting us using the details provided below.

Upon receiving a valid request, we will review and process the request in accordance with applicable laws.

Certain records, including invoices, order histories, and transaction information, may need to be retained where required by law or for legitimate business purposes.

Account deletion does not necessarily mean that all legally required transaction records will be immediately erased.

8. Permissions Used by the Application

Depending on the features enabled in the application, we may request the following Android permissions:

  • Internet: To connect to our server and access medicine catalogues.
  • Camera: To scan medicine packaging or search medicines using images.
  • Photos / Gallery: To select medicine images for image-based search.
  • Notifications: To send order confirmations, dispatch updates, and important announcements.

Permissions are requested only when required by the relevant application feature.

You can manage application permissions through your Android device settings.

9. Third-Party Services

Our application may use third-party services such as:

  • Firebase Authentication.
  • Firebase Firestore or other database services.
  • Firebase Cloud Messaging.
  • Cloud hosting and storage providers.
  • Payment gateways, if enabled.
  • Analytics and crash-reporting services, if enabled.

These service providers may process information in accordance with their respective privacy policies and applicable contractual obligations.

10. Children’s Privacy

Our application is intended exclusively for authorized pharmacy retailers, medical stores, doctors and business users.

It is not designed for children under the age of 18.

We do not knowingly collect personal information directly from children.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Withdraw consent where processing is based on consent.
  • Raise concerns regarding the handling of your information.
  • Contact us regarding privacy-related matters.

You may exercise these rights by contacting us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our application, business operations, or applicable laws.

Any updated version will be published on our website or within the application, together with the revised effective date.

13. Contact Information

For questions, complaints, or requests relating to this Privacy Policy, please contact us: