Account Deletion and Data Removal

Users of the MEDBIZ application have the right to request permanent deletion of their account and associated personal information.

How to Request Account Deletion

Users can request deletion through either of the following methods:

Method 1: Through the Android Application

  1. Contact the Distributor
  2. Distributor Logs in the app account.
  3. Navigate to retailer
  4. Tap on “Delete Account”.
  5. Review the account deletion information.
  6. Confirm your request.

Method 2: Through Email

Users can send an account deletion request to our developer support email address.

Email subject: Account Deletion Request – ADistri

Please include:

  • Registered mobile number or email address.
  • Registered retailer or pharmacy name.
  • Account holder’s name.
  • Reason for account deletion (optional).

Data That Will Be Deleted

Upon successful processing of the request, we will permanently delete or anonymize associated personal information, including:

  • User profile and personal details.
  • Registered mobile number and email address.
  • Login credentials and authentication information.
  • Saved addresses and contact details.
  • App preferences and saved information.
  • Device tokens and associated account identifiers.
  • Other personal information associated with the account, where applicable.

Deletion Processing Time

We aim to process account deletion requests within 1–3 business days after successful identity verification.

If additional verification or legal review is required, processing may take longer. Users will be informed if additional time is necessary.

Important Notice

Account deletion is permanent and cannot be reversed. Once deleted, users may lose access to their account, order history, saved information and other account-related services.

To request account deletion or for assistance, contact us by mail

infinitymed56@gmail.com